The “Patrick Team” was phenomenal! They made our buying experience enjoyable yet personal. We look forward to seeing everyone at service time for our vehicle, and will definitely shop “O’Brien for ALL future car purchases!!
Always busy, but staff seems to handle the work load. Seeing a full service bay isn't cause for alarm. Everything is very timely.
My history with O’brien goes back a few years. I needed someone to seat the seals on my rear differential. O’brien was the only Toyota shop in town that offered to do it for a fair price, at less than 1/3 of what other places quoted me. I continue to find them reasonable, efficient, and honest. They will tell you upfront if something can wait to be fixed and they will track an issue over thousands of miles and regular services until it has to be addressed. It’s that kind of forthrightness that keeps me coming back.
Great fast and fair,service was super
Great job as usual. I want to go anywhere else for service
Always good service on the car and great customer service!
I’ve been there twice, for the same service (safety sensor recalibration after a windshield replacement). My first appointment was a frustration since I waited for an hour, only to be told the person who was doing the job had the day off and my appointment should not have been booked for that day by their staff. However, I came back the following week and they made speedy work of my service, which I appreciated. Apart from the original scheduling error and the length of time it took to realize that, everything else was really decent. The staff members were all very nice and apologetic, and I appreciated their efforts to rectify the mistake quickly and around my schedule.
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