Easy and fast. We choose O’Brien not just because they are our local dealer but because the staff is friendly and courteous and they have a great waiting area.
Always great service. I trust them them to give me all my options and not try to oversell me.
I needed a lost smart key replaced. The service was done with no issues. The facility and employees were nice and efficient. They were wearing masks and the waiting areas were set up to help with physical distancing. The price to replace a smart key is a bit extreme but was quoted accurately upfront. They charge for the key, then for cutting the valet portion of the key, then charge again to program it. They know that there isn't a good aftermarket for smart keys and up-charge accordingly.
Purchased our 2nd car from O'brien Toyota no hassle car buying. Thanks Patrick B
Dale Schmaltz was the best Salesman ever. He was professional, honest and kind! Thanks Dale!
We’re from out of state (NY) and were in town to visit family for two weeks. While here, decided to purchase a car since dealerships in nyc are all closed. The rep we worked with, Patrick bartell, was great. Knowledgeable and just “sales-y” enough without being overbearing and pushy. He even came in on his day off to complete the sale. He was very patient with all our questions and despite going in with the intent of purchasing a used car, we actually just got a new one. Their office was clean and brightly lit, and all employees we ...
I reached out to Rich Hall from a referral and I made the right choice! There’s a Toyota dealer only two miles from my home but the drive was well worth it to pickup my Tacoma. I worked with both Rich in sales and Derek in finance. They made the process fast, friendly, and informative. When I first reached out, Rich had told me that the Tacoma was not yet in stock and would be arriving by the end of the month or early July. To my satisfaction, it ended up arriving early, and Rich kept me in the ...
I'm the type of person who throughly researches things before buying. All my questions were answered in detail and explained. I was set on my budget so they didn't try upsell and were very patient. I loved the whole process and their professionalism. I'm very happy with my new rav4. I'm definitely recommending them to everyone.
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