SHOP LOCAL.
BUY ONLINE.
DRIVE HAPPY.
We’re proud to provide all the convenience of online car buying with the kind of customer service and trust you can only get with small local businesses like ours.
Explore Our Inventory Online
PROUD TO BE YOUR DEALERSHIP
As a small business, we work hard every day at O'Brien Toyota to create the best experience for our customers, be a great employer to our amazing team, and give back to the community we serve — but if you believe some of the latest commercials from national “online car buying” brands, you may think we’re movie villains ?.
TV CAR DEALERS
REAL CAR DEALERS
The truth is we can provide a much more convenient and confident online buying experience than any national used car website — which connect you with a national call-center — because our website connects you to an amazing local staff who care about you and want to build lifelong customer relationships.
THE BEST CAR BUYING (AND OWNING) EXPERIENCE
We’re here to help before, during, and long after your purchase — making sure you enjoy the full value of your investment and have all of your family’s vehicle needs taken care of for years to come.
A great car buying experience is just the beginning. Our team is here to help you have a great car owning experience.
Also, we have tons of new and used cars you can come see, test drive, and trust (like these!). Take a look around and let us know if you have any questions! Our job is to help neighbors like you drive happy with a vehicle (and monthly payment) you love.
New And Used Inventory Available
TAKE IT FROM OUR NEIGHBORS
We’re super proud of the car buying (and servicing) experiences we provide, and our #1 goal is creating happy customers in our community. Start your easy, transparent shopping experience now and see why people love working with our team online and in-store.
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The quality of customer service has been reduced to bare minimum at O’brian Toyota😕
I had a 12:45 appointment for an oil change. The guy said it'd be about an hour and a half. I could tell they were busy and they always take a good hour. At an hour and a half I asked him how much longer. He said he didn't know and then proceeded to complain about how he wanted to go home at 3 but that wasn't happening.
2 hours later (from check-in) they hadn't even started on my car. I demanded my keys and left. I won't ever go there again be it for service or a ... Read More DealerRater - Feb 8, 2025
As a returning customer, I expected my buying experience to be a excellent one as previously encountered; alas, unfortunately, that was not the case. Things have changed for the worse at O'Brien. There was absolutely, no discussion, no negotiation, no finding of common ground, no getting into any conversation whateversoever to find a compromise. Literally Nothing! Zilch! They could not be bothered to find a workable and agreeble price solution, which was suitable to me and to them, too. I kid you not! This was one of the most disappointing experiences this year, thus far. If you wish to ... Read More DealerRater - Feb 7, 2025
Well I paid for an oil change, there's been several times that they do not air the tires or top off the fluids. I've had to do it myself. I paid $150 for a diagnostic fee for them to take the front cover off my sensor so my cruise control would work. I paid for an alignment and not long after it still wanted to veer right. Last time I will be doing business with you guys. Thank you for that $400 I spent!
Service department is excellent. I’ve been bringing my Toyota 4Runners here for almost 20 years. They never try to upsell. They’re conscientious. Friendly. Reasonably priced. Highly recommend. Today Alex in service fixed my problem over the phone! What a wonderful holiday surprise! Thanks for your continued good service!
Disappointingly indifferent to anything but maximizing the next short term gain. Apathetic approach to solving problems for repeat customers.
Hal and Kyle were great! Hal made everything so easy. I was deployed with the military during my car buying process. He made sure to respond in a timely manner and was very accommodating to my changing schedule. I highly recommend buying your next car here. Very military friendly.
Great service department, well worth the drive from Franklin. Easy to schedule appointments and very friendly.
Bought my car w 24k at another Toy store. Obrien is my closest dlr. Now at 100k . always serviced here. 5 star service. Will continue doing business with them.
Went in for my 40K maintenance, as always they are courteous, friendly. They are my go to. Have been going there fot 20 years🎉.
I have been going to O’Brien service center for 25 years. That says it all!!
O'Brien Toyota had a car on their lot that fit my needs precisely. The vehicle, a 2014 Prius Two, was in great shape. The salesman went over the features without being pushy. He went above and beyond in helping me take delivery of the vehicle. Overall, it was a good experience for me.
Took my car in for repair with an appointment. They have my car for six days. Sold me something that I didn’t need. Ended up not fixing the problem I took it in for to begin with, and then told me that if it happens again to bring it back to them, terrible place would never recommend taking any vehicle of any kind there
This was my first experience with O’Brien Toyota and I was very impressed. They were all friendly and me feel comfortable. Everyone that I worked with was great. Big thanks the my salesman, Wes, for taking care of me.
Excelente en todos los sentidos el Vendedodor y la empresa en general fueron muy amables y receptivos
Waited in a comfortable lounge while waiting for 30,000-mile maintenance. Service has always been timely and excellent. This took much longer than I anticipated. Overall am completely satisfied with service and inspection results.
Completed my service in less than 40 minutes while I sat in a comfortable lounge.
Some of the service writers think they hit the lottery when you come in for service,
Excellent customer service from start to finish! I’ve had two vehicles serviced at O’Brien.
This is an amazing dealership. I am always treated with respect. When they finish with my service, Il am given a detailed description of the condition of my vehicle
I’ve been going to them since mid 90’s and service has never changed- very courteous and friendly. They know their stuff and customer service is top of the line!
All work was done As Agreed. Satisfied with results. Only improvement = having to pay for a rental car. Why? Car was required to be left overnight. With almost $800 worth of work, one would think a better alternative could be had..
My second time there and just like the first fast great job and to the point.
I was fine with the oil change they did. But they also replaced my cabin filter & charged $47 to do that. Suggested replacing break pads for $720. Way too high. I declined that.
This is our first time buying at this dealership and it was a smooth process from beginning to closing the deal. Scotty was very helpful in organizing and arranging everything needed to complete the deal . We bought a used Mazda CX-5 and will definitely deal with Scotty and this dealership again when the time comes to buy another vehicle. Highly recommended!!👍👍 Oscar & Shiony
The staff is very friendly and accommodating. They have great communication with you. They do a great job serving our car.
Wes was absolutely fantastic. He got my new Sienna with all my necessary features when no other dealership could.
The staff is great across the board and the service was right on track and reasonably priced
Scotty helped me buy my new car and he was great! He was straight forward and didn’t ever try to upsell me. It was a good experience overall and I recommend this dealership.
Had a brief conversation with Mike Raymond absolutely terrible exchange, worse I've had w/ a car dealer although brief. Rude and condescending individual. Not good at rapport building or really even having a cordial conversation.
Sales person Rich have no intention of selling a vehicle to us. What a waste of time. I think we were judged by how casual we look for the day and as I said please call me back if any additional discounts please call us back, he did not even took our number. He just seemed to care nothing about his job and indeed he is very bad at it. If he have our phone number we can have it resolved, but now guess what?
I initially gave them a good review but have had several problems since: not securing my tires properly, fixing a flat then damaging the tire indicator. Check everything thru do bc I go in with one problem and walk out with another. Not good.
Everything started out fine, dropped the car off and got a shuttle to work. Got a call before the car was scheduled to even be worked on and asked when they could pick me up. I told them I could possibly get out at 4:30 to 5 pm and was told that they don't have someone to pick me up at that time. Last time they could pick me up is 1:30. They never told me that before and the service representative didn't offer any viable solutions. Unfortunately no one was able to take me there to pick up my car ... Read More DealerRater - Jul 9, 2018
Initially chose O'Brien after selecting 3 or 4 dealerships from Cars.com, because their price looked the best for the car I was after. They had the exact model we wanted (RAV4 XLE) in stock and color was perfect. Trade-in seemed a little low on either of our current vehicles, but was probably standard for a dealer trade-in (I eventually chose to sell the old one privately anyway). Location was among the best (for us) of all Indianapolis Toyota dealers. Mike Ramon was very personable, genuine, with no hard-sell at all. Worked very well for us, getting cross bars & trailer ... Read More DealerRater - Oct 26, 2013
My wife and I were put into a position of purchasing a car earlier than planned. We decided to look for a used car to eventually give to our oldest daughter and in one year buy a new car for us. We found one on line at O'brien Toyota (about 2 miles from our home). We went to look at the Scion xB but found out it was in the shop being worked on. Tim showed me other options that were not even close to what were were interested in - Saturn Vue, PT Cruser to name a few. Not ... Read More DealerRater - May 21, 2013
Very good service. Danielle was an excellent sales person! The guy in the finance department was very helpful as well...when I took my car in to the dealer for the 5000 service all I had to do was send a text to Danielle and she helped me set an appt...the service department was excellent as well...
My wife and I were looking for a replacement vehicle for our 2003 Kia. We had went to several lots checking several types of vans and cars. Every lot had a salesperson eager to help and I will admit none were pushy but one stood out above the rest. Explaining every detail and answering every question we ask. My contact person was Danielle Lovins at O'Brien Toyota. Since our purchase Danielle has kept in contact with us, assisted us in using the blue tooth device in our car twice and helped us when we came in late one saturday to ... Read More DealerRater - Jul 6, 2012